- What to Expect
- Concurrent Care
- Contacting the Office
- Professional Records
- Social Media
Patients can expect a warm and encouraging environment and a caring and compassionate psychiatrist. All patients who have a scheduled appointment will receive a full psychiatric evaluation. During that evaluation, both the patient and Dr. Arndorfer will have the opportunity to get to know one another, and to determine if they are a good therapeutic fit. At times, after this initial evaluation, Dr. Arndorfer may conclude that a patient’s concerns are outside of the scope of her practice and expertise. Any patient who does not remain in treatment with Dr. Arndorfer will be given referral information for several other providers. All new patients should complete intake paperwork found on this website under New Patient Paperwork prior to their visit, in order to allow the maximum amount of face-to-face time with Dr. Arndorfer. If this paperwork is not completed ahead of time, this will cause the appointment to be shortened accordingly.
All patients must be in regular, ongoing care with a general medical practitioner or an obstetrician, and must be willing to sign a release of information allowing Dr. Arndorfer to have regular contact with this provider. A treatment summary should be sent from this provider to Dr. Arndorfer at the initiation of psychiatric treatment. Most psychiatric conditions are stabilized within weeks to months, and patients are then referred back to their primary care provider for ongoing management.
All treatment is held in the strictest confidence according to HIPAA A guidelines. Confidentiality and privacy practice policies are provided under the New Patient Paperwork section of this website. There are several exceptions, which by law, necessitate New Hope Psychiatry for Women breaking confidentiality. These include: imminent danger to self, imminent danger to others, grave disability, and suspicion of child or elder abuse. In these cases, the proper authorities will be notified in order to ensure the safety of the patient and others. In addition, if patients are involved in legal proceedings, psychiatrists are occasionally subpoenaed in order to provide testimony regarding their care of the patient.
An appointment time has been reserved specifically for each patient to review current symptoms and concerns. If unable to attend, please call the front desk at 360-255-2505 within 48 hours of the scheduled appointment. This will allow our office time to allocate the appointment to another patient. Our appointment desk is open 8:30 a.m. to 4:30 p.m. Monday through Friday. For non-cancelled (no show) appointments and for late cancellations (less than 48 hours’ notice), patients will be charged the full rate for the visit. Insurance companies do not cover the cost of missed appointments. If the appointment is on Monday, patients must cancel by the end of the business day on Friday (4:30 p.m.) in order to avoid a no show/late cancellation fee. Regardless of the circumstances, no exceptions can be made to this policy. Dr. Arndorfer values your time and strives to keep on schedule as much as possible. Patients who arrive more than 10 minutes late may be rescheduled to the next available appointment time. Please inform our front office staff of any changes in home or business telephone numbers, address, marital status or insurance coverage which may have occurred since your last visit.
Payment for services, regardless of insurance coverage is expected at the time of service. Our office will bill in-network insurance companies directly but patients must pay all copays, coinsurance and deductibles at the time of service. Mastercard, Visa, cash/local check and HSA cards are accepted. Dr. Arndorfer is an in-network provider for Regence, Premera, First Choice, Kaiser, Aetna and Cigna insurances. She also accepts private pay. See Fees for details regarding cost of services. If Dr. Arndorfer is an out of network provider for your insurance company, the insurance contract is between the patient and the insurance company. Therefore, patients are expected to pay in full at the time of the visit, but will receive a receipt for the appointment, which may be submitted to the insurance company for reimbursement. Accounts are considered delinquent 90 days following the date of service. Any returned check will be subject to a return fee charge.
Business hours are Monday through Friday from 8:30 a.m.-4:30 p.m. Calls during these hours will be returned within 1 business day. Dr. Arndorfer is not in the office Fridays or on the weekends. After hours calls should be made only in the event of an emergency such as a poor reaction to medication. The answering service will notify Dr. Arndorfer of any such emergency. Alternatively, patients may contact their primary care or obstetric physician. If a more urgent situation arises, patients may contact the Care Crisis Line at 1-800-584-3578, or call 911. Local emergency rooms provide crisis mental health assessment after hours. Patients may go to the nearest emergency room for evaluation. When Dr. Arndorfer is unavailable for extended periods of time (vacation, conferences), phone coverage will be provided by a trusted colleague. Contact information will be provided on Dr. Arndorfer’s office voice mail. Please do not email Dr. Arndorfer or attempt to use social media to reach her. These are not confidential means of communication. Patients may contact Dr. Arndorfer by phone, or via the secure Patient Fusion web portal, which will be provided to the patient at their initial appointment.
Mental health records are standard practice in psychiatry and are protected by both law and professional standards. Although you are entitled to review a copy, these records are of a sensitive nature, and can be misinterpreted. Therefore, Dr. Arndorfer most often reviews these records with patients so that questions and concerns may be addressed in person. Please note that professional fees will be charged for any preparation time required to comply with such requests. Records may be sent, with patient’s written permission, to other medical professionals or therapists.
Dr. Arndorfer reviews and refills prescriptions during appointments. Between appointments, please do not leave voicemail refill requests. Please contact your pharmacy and ask them to fax a refill request to this office. Please allow 3-5 business days to complete this request. In order for Dr. Arndorfer to continue prescribing medication, regular follow-up appointments must occur. This ensures that adequate review of clinical progress, as well as review of any potential medication side effects occurs on a regular basis. Patients will receive enough medication to last until their next recommended appointment. If patients do not keep regular follow-up appointments, they may be referred back to their primary care provider or obstetric provider for continued care and refills. Patients will be responsible for monitoring their supply of medication so that they do not run out. Prescriptions will not be refilled outside of regular business hours (8:30 a.m.-4:30 p.m. Monday through Thursday) and will not be refilled on Fridays, weekends or holidays. The following holidays are observed: New Year’s Day, President’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day. Fees may apply for refills requested on an emergency basis outside of normal business hours.
Dr. Arndorfer maintains the highest standards of confidentiality and HIPAA compliance. Therefore, she does not engage in social networking or social media sites with patients or their families. She will not respond to patient “friend” requests or reply to messages on social media websites in order to protect patient privacy.
Here you will find a comprehensive list of our policies and procedures.